8/24/2023 0 Comments Zendesk pricing starterYou can connect with the support team and share all your nitty-gritty requirements and get a perfect system done for your organization. As you know, open source systems are open for any customization as per the customers’ preferences. The first and foremost advantage of this help desk system is, it is an open source platform. Let us analyze its features to get a deep idea about this awesome help desk system. Also, it contains all features that overcome the drawbacks of Zendesk. Since it is an open source help desk system, you can contact their support team to get an extreme level of customization to make it perfectly fit into your business operations. It comes from the family of the popular WordPress help desk plugin WSDesk, so it inherits all its features efficiently. This robust open source help desk system is a perfect alternative for Zendesk as it includes a set of advanced features to fulfill all your customer support requirements. Which is the perfect alternative for Zendesk? Open Source HelpDesk & Customer Support Ticketing System – Simple & Flexible So, if you find these drawbacks are affecting your customer support efforts, it is time to switch to an alternative! Moreover, you will be having limited customization options to make it perfectly fit into your business environment. Their intermediate plan starts at $79 for adding 1 agent per month. If you consider its pricing, they charge comparatively higher costs based on the number of agent profiles required to add to the system. Also, it has some compatibility issues with certain website platforms. Sometimes, you may find difficulty in exporting your customers’ data in a CSV or JSON file as they demand to write code to fetch data from your side instead of directly importing data. So, you will be having less control over your data while using Zendesk. Even though you have deleted your Zendesk account, they can still keep your data. Also, they often use the customers’ data for their analytics, which is again a threat to the customers’ trust towards you. All data, tickets, and even the knowledge bases can be accessed by the Zendesk team, which will create a security issue as sensitive data of customers could be passed through the system. Even though it is an advanced customer support tool, it has a number of drawbacks that might lead you to think about an alternative.Īs it is a SaaS-based help desk system, your data will be stored on their servers, which is a threat to your data privacy. Its pricing plans vary based on the number of agents you need to add to the system. This platform can be used to manage multiple aspects of your customer support process such as, managing tickets and communicating with customers in a convenient way. Enhance your Customer Support Experience with ELEX Add-OnsĪs I have already mentioned, Zendesk is a popular customer support tool that can be integrated into any business organization irrespective of its size. Customizable to Integrate with Any Business Domain Open Source HelpDesk & Customer Support Ticketing System – Simple & Flexible.
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